Terms of Business
General
This document sets out the general terms under which we will provide financial services to
you and the respective duties and responsibilities of both Shelbourne Financial Limited T/A
Financial Health (us) and you in relation to this, dated the fifth April twenty nineteen. Please
read the terms thoroughly and contact us if you have any queries.
Our services
Shelbourne Financial Limited T/A Financial Health is regulated by the Central Bank of Ireland
as an investment intermediary, as an insurance intermediary and as a mortgage
intermediary. We provide broad-based, strategic financial planning advice. A sample (but
not an exhaustive list) of our services includes retirement planning, investments, savings,
life assurance, serious illness cover, permanent health insurance and mortgage advice. A list
of financial institutions with whom we have written agency arrangements is available on
request.
Regulatory Codes of Conduct
Shelbourne Financial Limited T/A Financial Health is subject to the Central Bank of Ireland’s
Consumer Protection Code and Minimum Competency Code which offer protection to
consumers. Further details can be found on the Central Bank’s website www.centralbank.ie.
Data Protection
This is a brief summary of what Shelbourne Financial Limited T/A Financial Health may do
with your information. The information that you provide (‘Data’) will be used for client
identification and anti-money laundering purposes (required by law) and for the
management and administration of the records / policies and /or any claims made on those
policies. Data may be made accessible to relevant third parties for the purposes of
managing your policy. Data is at all times treated in confidence and the appropriate
measures are taken to ensure it is secure. Shelbourne Financial Limited T/A Financial Health
is subject to the requirements of the Data Protection Acts 1988-2003.
Conflicts of interest
It is our policy as far as possible to avoid occasions of conflict of interest when providing a
service to our clients. Where an unavoidable conflict could potentially arise, Shelbourne
Financial Limited T/A Financial Health will make you immediately aware of the
circumstances.
Complaints
Every effort will be made to resolve initial complaints by way of review, intervention,
discussions, communication or engagement. However on receipt of a formal written
complaint that remains unresolved, we will acknowledge receipt within a five working day
period.
Shelbourne Financial Ltd T/A Financial Health • Registered in Ireland • Company No:562840
Directors: B. Bartley CTA, CFP, J. McGoldrick LIB,QFA, T. Abbott, FCCA • VAT Registration Number: IE 3346753MH
Regulated by the Central Bank
The outcome of any complaint will be communicated in writing and updates will be
provided to the complainant should the matter be protracted. If the complaint, even after
intervention, discussions, communications or engagement with Shelbourne Financial
Limited T/A Financial Health cannot be resolved satisfactorily the matter may be brought to
the attention of the Financial Services Ombudsman’s Bureau, 3rd Floor Lincoln House,
Lincoln Place, Dublin 2, Tel; 1890 88 20 90, www.financialombudsman.ie.
Premium handling
Shelbourne Financial Limited T/A Financial Health will transmit onwards, client money
orders regarding premiums, contributions or investments payable to financial product
providers. Clients must make such premiums, contributions or investments payable directly
to the financial product provider. Excepting onward transmission of such orders, Shelbourne
Financial Limited T/A Financial Health is not a ‘cash handler’ of such client premiums due to
product providers. We do not operate a ‘client premium’ bank account.
Receipts
We will issue a receipt where money is received for onward transmission, under the terms
of Section 30 of the Investment intermediaries Act, 1995.
Remuneration
Our costs will reflect, on a case by case basis, the bespoke nature of the assignment, the
scope of our services, the urgency with which the matter must be dealt with, the liaison
with the client’s other professional advisors, the technical complexity and any other
relevant considerations and, depending on the factors above, may range from around €50
to €75 per quarter hour excl. VAT. Shelbourne Financial Limited T/A Financial Health has
written agency appointments with financial product providers and our costs can be met by
fees and / or commissions receivable under agency arrangements. If, after undertaking
work on your behalf, expected commissions are not fully received (due to policy /contract
changes or where a client changes their mind / does not proceed) the client agrees to make
good to Shelbourne Financial Limited T/A Financial Health any unpaid costs associated with
its time commitment. Commissions payable are outlined for your information and
understanding on cooling-off documentation provided by life assurance companies.
Default / non-payment by clients
Shelbourne Financial Limited T/A Financial Health reserves the legal right to pursue costs
that remain unpaid by clients if work has already been undertaken.
Investor Compensation
As clarified above, Shelbourne Financial Limited T/A Financial Health does not handle client
premiums through our own bank account. Instead, we transmit onwards, your money order
made payable to product providers. Nonetheless we are members of the Investor
Compensation Company Ltd (ICCL), established under the Investor Compensation Act 1998.
This provides payment of compensation in certain circumstances to clients dealing with
firms covered by the Act. The amount, if any, payable is the lesser of ninety percent of the
client’s loss that is eligible for compensation or twenty thousand euros. Given our approach
to premium handling outlined above (i.e. that we do not hold client cash) please note that
any potential right to compensation would only arise In the unlikely event that client monies
or investment instruments sent to us by you could not be returned, either for the time
being or for the foreseeable future and where the client falls within the definition of eligible
investor as defined in the Act.
Duty of Disclosure
Please note that it is your responsibility to provide complete and accurate information to us
to ensure that our advice is appropriate and also to insurers / product providers etc. in
effecting / renewing policies etc.
Consequently please ensure that all information provided and all statements made on Data
Capture Proposal Forms, Statements of Fact, Claim Forms and other documents are to your
knowledge and belief complete and accurate. Failure to disclose any material information
could invalidate your policy and could lead to refusal of cover in the event of a claim, or
render our advice inappropriate.
These Terms of Business are valid until further notice.
Signed: ________________________________ Client
Signed: ___________________ (p.p. Shelbourne Financial Limited T/A Financial Health)
Shelbourne Financial Ltd. T/A Financial Health is regulated by the Central Bank of Ireland.